Shipping Policy

Last updated: January 2026

At ArowApp Store (https://store.arowapp.com), we aim to deliver your orders quickly and safely. This Shipping Policy explains how and when products are shipped.

1. Shipping Coverage

We currently ship across India
International shipping is not available unless explicitly mentioned

2. Order Processing Time

Orders are processed within 1–3 business days after successful payment
Orders placed on Sundays or public holidays are processed on the next business day

3. Delivery Time

Estimated delivery time: 3–7 business days
Delivery timelines may vary based on location, courier partner, weather, or other external factors

These are estimates, not guarantees.

4. Shipping Charges

Shipping charges, if applicable, are displayed at checkout
Some products may qualify for free shipping, as mentioned on the product page

5. Courier Partners

We ship using trusted third-party logistics partners. Tracking details are shared once the order is dispatched.

6. Digital Products

POS software licenses and other digital products are delivered via email or dashboard access
No physical shipping applies to digital items

7. Address & Delivery Responsibility

Customers are responsible for providing accurate shipping details
We are not liable for delays or losses due to incorrect or incomplete addresses
If delivery fails due to customer error, re-shipping charges may apply

8. Damaged or Missing Items

If a product arrives damaged or is missing, report it within 48 hours of delivery
Proof (unboxing video or photos) may be required to process the request
Claims reported after 48 hours may not be accepted

9. Order Delays & Force Majeure

We are not responsible for delays caused by:

Courier or logistics issues
Natural disasters, strikes, or government restrictions
Events beyond our reasonable control

10. Contact

For shipping-related questions, contact us at:
📧 shushant@arowapp.com